App is decent. Customer Service is horrible as of late. – RingCentral Review

Ringcentral started as an incredible VOIP option. Their service was incredible, response time was quick, and problems were easily resolved. I’ve been a customer for 5 years. However, within the past 60 days, I’ve experienced hell. I’ve been trying to resolve a billing issue and number change for a month - YES, 4 weeks. I’ve been on hold for 6 hours in total and have spoken to 8 people and sent countless emails. As of this posting, still no resolution. I’m switching. Update: August 13th. All issues have been rectified; however my service was suspended because RingCentral failed to follow through in time. I was appalled that they disconnected my service when I was not at fault. Regardless, they have rectified all issues. It took a month. That’s just not professional or what should expected of a top-tiered servicer.
Review by chicagokalo on RingCentral.