Does not provide valid usable results – EyeQue VisionCheck Review

TL;DR. The results I got were off from an actual doctor exam. I didn’t realize the results did not work until I got glasses which took a long time to arrive putting me near the end of the return window. I was unsuccessful getting any support from the company. I do not recommend this product or app. With my normal doctor closed due to COVID I got this tester to renew my prescription because I was overdue and things were starting to become a bit fuzzy. I ran through the tutorials and did a few tests to get my results. Unfortunately there is no way of knowing if they are correct until you get some glasses. The first problem I ran into is finding a place that would let me order glasses without a real prescription. Once I found one online, I entered my values and submitted my order. The wait to get the glasses was terribly long due to COVID and not being in the CONUS. When I received them though I was disappointed that it made things more blurry than my current set of glasses. I double checked the numbers and confirmed they matched. I called the glasses company thinking maybe they were made incorrectly. They offered a return with a credit for a replacement pair thankfully. I made a few attempts to contact EyeQue for support but I never received a response and their chat feature never worked. It would either never load or say they were not online. I was now three days outside the return period from the date I ordered the device and still unable to contact EyeQue. All comments and reviews I left on their page and videos were either never posted or have been removed. Recently things have opened back up here and I was able to get a professional eye exam. The results showed stark differences from EyeQue. The biggest being the EyeQue measured farsightedness in both eyes whereas the doctor exam did not (Plano). Cyl and axis were also off for both eyes. When I showed him the values I got from the EyeQue they could not understand how it got those. The doctor even dialed it into the test glasses and it was just as blurry as the pair I ordered.
Review by GPS Review on EyeQue VisionCheck.