OK but problematic – KenKen Classic Review

I enjoy playing the game, and it is relatively easy to do so using this app. However, I have had innumerable problems with the app reloading games. I pay for unlimited games; but the app frequently fails to reload games—I end up limited to playing games of only easy or hard levels (there are supposed to be five levels of difficulty), only receiving games with certain modes (e.g., not loading any games other than all +, or all +-, etc.). When I have asked for assistance in fixing this, Customer Service suggests deleting and reloading the app, which has often ended up severing the app from my paid account, so that no new games reload. Reloading the app recently has meant that all of the puzzles I solved before are reloaded (as solved; I can’t even replay them)—with no new ones. So I am left with no puzzles to play.
Review by Ted in MN on KenKen Classic.