Would be great if they actually had customer support – Mvelopes Review

I’ve been using Mvelopes for 6 months now, and was great for a while. However... I experienced some sort of bug on the server side which executed some transfers 7 times, resulting in my balance to be off by tens of thousand of dollars. I tried undoing the error, resulting in transfers being removed from the ledger, but the total for some reason still reflected them. Must be a developmental bug. Anyways, I tried a partial reset to no avail, and reported the issue on their support website in detail. This broke my account so much that I just asked for a full reset that I can start over. They asked a few questions and moved the request status to “in progress”. That was 3 weeks ago. No update. In addition, I was “locked out” of my account for a few days, and noticed my subscription was changed from iOS annual payment (only 3 months in), to monthly. This has also yet to be resolved. Effectively, I’ve been unable to use the platform I paid for and have gotten lackluster customer service. If you’re looking for a budgeting app that’s full of problems with virtually no support, I highly recommend mvelopes! Otherwise, continue your search.
Review by Xrandom66x on Mvelopes.