App used to be great, but no longer works – BCBSIL Review

The app used to work great but no longer lets me log in. Always displays a message about “something went wrong on our end, we’re aware of the problem and working to fix it. Please try again later”. That’s fine, except I’ve had this message for months now and nothing has been done to fix it. Already submitted a request to technical support and nothing has been done.
Review by judeo15 on BCBSIL.