Don’t Fall For The after Trial!! – Dearborn Real Estate Exam Prep Review

I heard about this app from a You Tube video and decided to take a look at it. It offered a 3-day free trial and charged $30 afterwards; I accepted. After using it for about an hour, I knew that this isn’t the best way for me to study. I planned to try it again the next day but forgot. Luckily, I sat an alarm to remind me to cancel in case I didn’t like it. There were no clear cancellation instructions, so I emailed customer service. I kept received response emails stating that I emailed them outside of their normal business hours. I double-checked and saw that my original email was well within their business hours and the second email was one I was hoping they would see the next day. After emailing a third time, I received a really rude email from a supposed to be manager, Blake D., stating, “I’m not sure that you have seen our replies. Our business hours are from 9 am to 6 pm CDT Monday - Friday.” It was obvious that I had seen their replies and I’m in the same time zone, so there wasn’t an issue with that. He goes on to say that I would have to cancel and request a refund through Apple, not them. Really wish they would have just replied to my FIRST email so I wouldn’t have been charged in the first place! Horrible customer service! I'm not sure that you have seen our replies. Our business hours are from 9 am to 6 pm CDT Monday – Friday.
Review by Kem M. on Dearborn Real Estate Exam Prep.