Getting my files back – Photo & Video Vault - Noseeyou Review

My media files were removed without notice 5 months ago. Last month I opened the app to find a download bar. I started the download but it stalled on download nine. I tapped the Media icon to see if any files actually downloaded. Now it shows 41 files synced but 0 bytes saved. Can I get my files back please.
Review by Recswave on Photo & Video Vault - Noseeyou.