A 5-star Catch 22 – Spamdrain - clean email Review

I have a deep appreciation of the very big difference SpamDrain makes to my inbox. I value it and I've tested it with the Catch 22 option. A couple of years ago I figured I'd just not renew and was surprised at the results so I restarted my account. My frustration is partly linked to being an Apple system user with the Apple generated password and therein lies the Catch 22. When I renewed this year, my filtering was interrupted for about 5 days because it apparently triggered the need for a new password. The system of customer support is the Catch 22. First, finding out how to contact them was difficult, second their written support files didn't really help me and thirdly the automated Zendesk response systems is annoying and unhelpful. I wish they had a 'get to a real person' option for Apple users available. After all those days and three automated responses from them when I'd already done everything else I managed to figure out what I was doing wrong. This is the key: It was what I was doing wrong! But I think for $19+ annually somebody should care to write a document for Apple users and particularly provide step by step instructions. The snafu for me was there was a line under the filtered email address with only the word "unchanged" which I interpreted to refer to my email which hadn't changed not my password which was no longer recognized. By the time I finally figured that out, I'd changed my apple generated password four times and was very frustrated. My only complaint is how easy it would have been for someone 'live' to respond to my pleas rather than repeated automated responses before I was exasperated. I know they have an amazing Spamster system but I want an amazing personal customer support too.
Review by S231B on Spamdrain - clean email.