Extremely disappointed after this last update – HomeWAV Review

Ever since the update was done with screen rotation available, this app is a waste of money for customers to see their loved ones in the jail system. Save your money and schedule a visit in person or call on the phone until they fix this problem. The other problem I have with this app is it doesn’t date the visits correctly. It started dating the visits for the next date after the visit. Contacted customer service with HomeWAV, technical support said they couldn’t fix this issue. They kept telling me it was a problem with my phone. I said it’s a problem in the app not my phone. Then the other issue is that I was charged $.30, 3 different times but the inmate didn’t come thru on my side but bc they were on the phone on his side they said they won’t refund my money to me bc once again they say it was a problem with my phone. So beware of everyone of spending money on this app until they can get their act together and fix these problems. This is from someone that spends $45 a week on this app. So now they are going to lose about $200 a month. I hope they’ll be happy knowing this. Plus I would like to add that even now when I tap on the app I get an error message which I never got before this last update but of course they will say it’s a problem with my phone considering that I have the same phone that I had before this update. I wouldn’t even give them one star but you can’t send it otherwise. Wow. It gets better. Now it won’t even let me send the review.
Review by diarobalw on HomeWAV.