Great game with terrible customer service – Summoners War Review

I have been playing this game since 2016, spent a decent amount of money, only to get the account hijacked by some random hacker. I got a message from COM2US that my account email has been changed - which means they just let anyone who hacks into your account to change your email address associated with it, thereby making it impossible for you to access your account. COM2US just let this change happen without sending an email to the account owner about the attempt to change first. I sent an email inquiry and they remained silent for the past 3 days - by now I’m sure my account is going to get sold to some random person. I recommend this game, but please be aware that your account can get hijacked very easily, and COM2US will drag their feet in helping to get your account back, even if they respond (they haven’t responded to me so far and it’s been 3 days). If you play just casually here and there, you won’t get much done in the game - but if you spend money and time then you will have to worry about your account hijacked with no way of knowing you will ever get your account back. I am very disappointed, and just wanted to leave this comment so that other new users looking to start playing this game would be made aware that this could happen.
Review by Pokpo43 on Summoners War.