No way to unfreeze my credit report – Lock & Alert Review

I placed a security freeze on my EquiFax credit report to protect it. But now I want to refinance my mortgage and can't get it unfrozen. This app did not work. It only gave “Error 112” I tried the website. I can login and request the freeze be removed but just get an error message saying the request cannot be processed and instructing me to call. I tried calling. Only get a robot that says to use the website, fax or mail a letter. I tried typing a letter with copies of ID and faxed it in. Their fax machine does not answer. I tried sending the letter in via US Mail. I got a letter back confirming that the freeze had been lifted. But it hasn't. The lender told me they could not get it. Equifax says my credit score is 0. Other credit unions have it at over 750. Who can I scream at to make this work? It's costing me lots of money to pay high interest rate on my mortgage when I could get it refinanced to a lower rate if not for Equifax.
Review by Cageycruz on Lock & Alert.