Disappointed! – Total Connect Comfort Review

I was truly enjoying this app up until a few months ago when the app began malfunctioning. First, the thermostat would drop the wi-fi. Thinking that it was my internet I would go through the long process of rebooting everything to realize it was not my internet. The next day everything would be working again. This occurred several times until a month ago (March time frame) 3 days passed with no wi-fi connection to thermostat so I contacted my HVAC contractor. Turns out, TCC dropped all the information of my thermostat. My contractor had to set up everything! Thank goodness I pay for a one time yearly service otherwise that little visit would have cost $251. Crazy! Here we are now April 16, 2020. The up and down temp buttons are covered up by, for the past several weeks, “Press for options” button is over the up and down buttons, therefore I can’t raise or lower the temperature via my iPad/iPhone! I sent customer service a pic of what I see, their response: “we aware and are working on it.” That was three weeks ago! The vaccine for the coronavirus will probably come first!
Review by MeSa74 on Total Connect Comfort.