Bad Business – ByNext - Home Help, Delivered Review

I’m not one to write a negative review but what a trash company. Our local laundromat is closed due to Covid-19 so my roommate and I decided to use Cleanly and share a load of laundry. The drop-off was late by 24 hours. A text was sent out when we were supposed to receive our clothes saying our laundry was on its way, but then got another one 10 minutes later saying it would be a 24 hour delay with no offer of a discount or anything. Annoying, but we are staying at home anyway due to Covid, so at least we could still receive our things. When we got our stuff I noticed everything came back really wrinkly, not just normal wear and tear, everything looked really bad. My roommate realized that they had lost a sweatshirt of his and immediately tried to contact them. After a few hours they responded saying they needed more information from him, which is confusing since he clearly doesn’t know what happened after they took our clothes from us. So we payed a lot of money for our clothes to be late, messy and missing. It just seems like a really bad business
Review by Grace M D on ByNext - Home Help, Delivered.