Not much in terms of instructions – IBM Verify Review

I loaded the app and tried to follow the instructions. The first step is to “connect an account”. Which accounts do I connect? I have no QR code on my computer or phone. If no QR code, enter manually: company and account name, account code, then check whether it is “time based or not”. I don’t know which accounts, the name of the company, name of account, account code or whether or not it is “time based”. I downloaded this app because I thought it might help with my applying for unemployed insurance; and there is a mistake in my basic info, my driver’s licence is wrong in the Stated database which means I can go mo further in registering. The online and phone systems are overwhelmed. It is not possible to get through to a person to fix the issue, but after 10 days of trying I’m ready to give up! Is this app even useful in this situation? I don’t need to waste more time! Thanks for any help!
Review by Kattt826 on IBM Verify.