Can’t message new people – Messenger Review

Every time I receive a new message from someone I didn’t have a conversation with before, They’re messages don’t show up even in the message requests this includes the spam folder they just don’t show up, I know they’re there because I got a notification with the message, Also when people send me pictures I can’t view them only a dark grey box but I’m able to send pictures no problem.
Review by NashDNash on Messenger.