Great customer support! – Smart Lights, Wi-Fi Review

After installing my Legrand Smart Switch to run a ceiling fan, I had trouble getting it connected to my home network. I contacted Customer Support, which had to escalate the issue to their second level support group. I was immediately put in touch with Scott who quickly identify to problem as being an issue with my AT&T router. He explained to me that they were aware of the problem and were working on a solution. He took my contact info and told me he would get back to me once the new version of the Legrand app was out in Beta. Sure enough, I got a text message today from Scott who then called me on the phone and walked me through the entire set up. Switch works like a charm now with my Echo Dot. Extremely pleased with the overall level of support for Legrand. I can think of an awful lot of companies that could learn from these folks the right way to treat their customers. Thanks to Legrand, and especially to Scott!
Review by Crl2713 on Smart Lights, Wi-Fi.