HUGE WASTE OF MONEY!!! – NissanConnect® Services Review

Absolutely WORTHLESS!! Wish I could give ZERO STARS! I don’t even recommend the free trial! Ongoing, unresolved, for 3 months now! Worked for awhile, then all of a sudden stopped working. Customer support “tried” to be helpful. After troubleshooting over the phone I was told to take in to local dealership. They diagnosed a bad TCU unit. So that was replaced, which still did not solve problem. The car sat at dealership for 3 weeks, to which lead engineers, technical support, Nissan Connect (NC), and Sirius XM was all consulted. Nobody could diagnose a problem. The car is now back home, still not working. NC support is apparently escalating the issue, to which I’ve had little to no follow up. I’m the one that has to initiate calls to follow up. The support team is useless, and no one seems to care, including the escalation team, to which I’ve spoken to and are aware of the issue! I will NEVER RECOMMEND this product/service to anyone, and will give all my effort to discourage people from even thinking about using/subscribing! I’m absolutely fed up and disgusted by this!
Review by JP1234! on NissanConnect® Services.