Review Disney Dream – Disney Cruise Line Navigator Review

Our Disney Cruise vacation ended up being anything but magical. On a positive note the shows were great, the food was good and the ship was clean. Sadly the negatives outweigh the good. We arrived at Pop Century at 2 am due to mechanical problems on 2 different planes. No fault of yours. However we had 2 rooms booked and we had been up almost 24 hours only to be told we weren’t even in the same building and there was no help to get to our rooms. We asked what time we needed to be ready to catch the shuttle to get to the ship. We were told to start lining up at 8. When everyone was there we could leave. We decided to get there at 9 and just not be first in line since it was already 2 am. Only to find out when we got down there the bus didn’t leave until 12:15. Not cool. We were also told to have our luggage outside our room by 8. Our phone rang at 7:30 telling us they would be there soon to get our bags. We said we were told to put them outside our room. They said oh no. Finally on the ship very disappointed we couldn’t get off on Castaway Cay due to the wind. Not your fault but very disappointing nonetheless. Then my daughter and I couldn’t even find 2 seats to sit together at the pool. Nice vacation when you can’t even sit with your child. Within a half hour of that the coke machine was down. The ice cream machine couldn’t keep up and had melted by the time my husband walked just a few feet and there was a 15 minute wait on chicken strips. Nothing was going right. Then the nightmare began with my picture package. I asked when I purchased it if my daughter gave my stateroom number is that ok so I could get the pictures of my granddaughter. This cruise was her Christmas/birthday present. I was told yes only to find out they would not honor that. I was furious. We were told it was due to privacy issues but they made us go through Thousands of pictures finding our own little girl. So we changed the package from me to my daughter which took so much time out of our trip. I asked for a chair and was told NO. that was it for me. We did share our concerns with the entertainment assistant. She was more concerned about whether we liked the shows or not. She did ask our stateroom number. I really hoped someone would reach out. They didn’t. I would like a response to my review please. My cruise was 1/31-2/3. Stateroom 7681. Brenda Brown. Thank you.
Review by JimBrenda2012 on Disney Cruise Line Navigator.