Do not order online from Ikea – IKEA Store Review

I ordered online with click & collect for next day pick up. Confirmation email told me to wait until I get a second email saying the item is ready for pick up. The pick up time went by without any email. I called the customer center, they said everything looks fine, and they'll contact the store and I should keep waiting for the email. I waited 2 more days and called again, and they said the order was cancelled because payment wasn't received. I told them payment was processed and posted on my account; it wasn't even a 'pending' transaction. They told me I need to create a 'case' to resolve this. I told them I won't do that and will dispute the transaction with my card company, which I did. Card company contacted them and they're still waiting for a response after 3 days.
Review by enginxxxx on IKEA Store.