App is good but customer obsession in zero – Scoop - Carpooling & Commuting Review

Good thing about scoop is that I get matched almost all times. Worst thing is their customer obsession. My divers never come on time. Also mostly I’m asked to come to a different location which is far from my location. I’ve raised complaints with scoop a lot of times. But their response is always “as per our terms and conditions, they shouldn’t ask you to come to a different location. We’ll ask the drivers to follow this strictly”. But nothing changes. When I hear the same response again and again, it’s irritating. I’m not able digest your sweet words. I understand that scoop can’t force strict rules as they’re just starting up and can lose drivers. They should also think about retaining riders.
Review by vickyjrvicky on Scoop - Carpooling & Commuting.