Dissatisfied Passenger – Lyft Review

I had the pleasure of driving for Lyft four years back, and never recall it being this complicated. Unfortunately I’ve had to use the app quite often as a passenger, and every single time I confirm a ride, the driver has a problem getting to my location. It’s not difficult, as I key in the exact address. In some cases I’ve even used Manhattan Bagel as my location to make it easier. Yet, I’m having to walk elsewhere to meet my driver. Or I’m having to call to clarify. As a result, I’ve cancelled rides, I’ve been late arriving to my destination and at times it doesn’t seem like my app/phone and the real time activity synced; which can lead to safety issues. To add to my stress and frustration, there’s NO REAL customer support and sometimes your question or concern is not available on your drip down list. Do better, because this is NOT cheap!!
Review by Filmmaker Media Specialist on Lyft.