Awful! Don’t waste your money or time – ByNext - Home Help, Delivered Review

I had about 60-70 dollars worth laundry picked up by cleanly. Before they picked up my laundry and i scheduled the pick up, i was proactive to make sure i had everything i needed for the first pick up (bag, etc). Their robot helping chat in their app told me not to worry but that they will give me a bag and wait for me to put everything in it for my first time. When the guy came he expected me to have my bag already and was irritated that i didn’t have one and that he had to wait for me to put everything in the spare he so happened to have. After they delivered it back same day later that night, I opened the bag and everything was folded nicely in plastic. It wasn’t until I opened the plastic to see my clothes were still wet and dirty. My white comforter alone had multiple dirt stains that I could literally scratch off with my thumb (noting that it wasn’t a baked in stain that they couldn’t get out). I contacted help in the app but the robot is so bad on this app they couldn’t help me so I emailed the help email provided with picture and video my “clean” laundry. They responded quickly but only offered to rewash everything again but I wasn’t going to sleep on a dirty comforter so I ended up REWASHING everything I had sent to them to clean and was up all night doing this. After I told the customer rep that he offered 15% off my next service which I had already told him I will not be a repeat customer after this. I finally got to speak with a supervisor who clearly didn’t read the background on the situation bc she offered to have my clothes sent back out. After all that she said she credited my account so I can use that balance on my next cleaning again showing that she didn’t care for my claim as I had already told her subordinate that I won’t be a returning customer. DO NOT USE THIS AWFUL SERVICE!!!!!
Review by tv228 on ByNext - Home Help, Delivered.