App doesn't work and poor customer service – Cabify Review

While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?
Review by D15a99ed on Cabify.