App will not allow me to reload funds – Navy Federal Prepaid Review

After my first card expired I never received a new one even after calling customer service twice. I had to order a new one. Then app will allow me to see the card transactions but not reload the funds. Customer service was able to reload the card but not fix the problem with the app. I have to go through NFCU go prepaid web site to load the card...WTH!
Review by Hbugy on Navy Federal Prepaid.