Ongoing Charges and Difficult to get support – TotalAV Review

Having purchased and used the TotalAV app on my iPhone, I decided that it did not provide the level of protection that I was looking for. Getting the subscription turned off and ongoing charges turned off as well, has been a little more difficult. Disabling the subscription on my iphone was a available and appeared to work , at least on my phone, although charges continued. Finally calling TotalAV, I was told that to cancel, I must call them. Oh , when you call and get the automated menu, and one of the choices includes "press 2 for unknown charges", well I assume this problem is common. Further when I asked how to confirm the app was disabled on my phone, I was told to go to the web site and use the online chat. I tried this on my phone and got no response. It appears an email is the only option for technical support though Im not willing to waste any more of my time on this mess..... unless the charges continue. Maybe I was just one of those few unlucky out there. Otherwise I would consider using another app for security. Good luck
Review by Gunner0428 on TotalAV.