Compassion goes a long way! – Chewy - Where Pet Lovers Shop Review

I just joined Chewy because a friend of mine recently had one of her dogs pass away and Chewy’s compassion was beyond anything I have ever witnessed with a company. When she contacted them about returning an expensive shampoo and the reason why they sent a heartfelt email and said she could keep the shampoo and donate it to a shelter. However when she checked her account she noticed she had been refunded the complete purchase amount. Thinking there was an error she emailed them back to let them know that they had refunded her for items she had already opened and their response was yet again amazing! They said not to worry about it that they were just so sorry for her loss. THEN, she received beautiful flowers from Chewy with a hand written note from Whitney! And it didn’t stop there. When my friend posted a pic on FB about the amazing thoughtfulness of Chewy. Chewy commented on her post expressing their condolences again and saying they are there for her even if she needs to talk! I was just completely blown away by this and I knew Chewy was going to be my go to for all my pet supply needs from this day forward. I signed up immediately and I will tell everyone I know how great they are. Thank you Chewy for having such a kind human approach to your customers in a day and age where that is easily lost through .com companies. You truly made my friend feel the love. It doesn’t hurt that my dogs food and treats a cheaper on Chewy than in my local stores. Great job Chewy, I am happy to be a new customer!
Review by Shauna91184 on Chewy - Where Pet Lovers Shop.