Don’t send card with this app! – TouchNote Custom Cards & Gifts Review

After reading such glowing reviews about TouchNote, we decided to switch it up this year, and use them to send our annual holiday cards (usually around 75-100 cards are sent to friends and family). Price: First of all, I read that postcards cost only $.99 on a blog post recommending them, only to find out they are actually $2.99 + tax. 3x the amount. Ok, so not price effective compared to other apps. Card design and subscription: To add any fun designs to your card, you must subscribe (various tiers). Otherwise, what is unlocked is extremely basic. I subscribed thinking I would also get a discount if I purchase credit in bulk. Nope. I complained to customer service about this. They told me to redownload the app. I did. Still no discounts. And just recently, bulk discounts appeared on the app. Ugh. Delivery (or lack thereof): I was pressed on time, so I decided to just send everything out regardless of price. I’m not the type to ask if people have received our cards or not, because it hasn’t been an issue in the past. However, my parents asked if we were sending out this year. I mentioned I had a card sent out to them on Dec 5th, and it should’ve arrived by the 13th. It was Dec 20th. I then asked a few other people, and that said they hadn’t received anything either. So, I reached out to customer service and they gave me a partial refund and a few credits. Mind you, I had to type out every single person’s name who responded to me that said they didn’t received anything. Between the calls, texts and emails, this took me hours. I of course had to use that money refunded to resend all of those cards ( I wasn’t going to switch to another app, because we liked our final design). Guess what? People still haven’t received them. User friendless: There is no option on your ordered cards to mention that the card wasn’t delivered. You have to email customer service each time. I could’ve sworn there was an option until I complained. And now it’s no longer there. Quality: We always send a copy to ourselves, which arrived in late December. I was disappointed by the quality of the card and how small in size it is. I am genuinely shocked they have such high ratings, and I look forward to deleting this app (as soon as I’m refunded). If you want high quality cards delivered on time, then please consider another app. You’ll thank me later.
Review by zbdjesusb on TouchNote Custom Cards & Gifts.