Good robot, terrible app – SharkClean Review

The functionality of the app is awful. We purchased for the ability to schedule rooms to clean daily. After more than 30 full house cleanings, it hadn’t mapped our home. Per support, we deleted the map and did a factory reset. We then did an additional 10 cleanings, but the robot was completely missing rooms of our home. We couldn’t schedule, cleanings, etc. Per support, another factory reset. Additional cleanings mapped the house within a handful of cleanings, but even when it would clean the whole house, it didn’t map some of the rooms. We decided to move forward with the map, hoping it would work itself out. We built out rooms, but still can’t schedule anything but an entire house cleaning. We can choose ad hoc cleaning to specific rooms (supports only resolution, which I think is crap) but it still ends up cleaning the entire house. We have another brand with comparable functionality and it far surpasses what Shark has been able to put out to date. But I love how the robot itself cleans. Emails to support do not get a response, and aside from recommending a factory reset, we are told our tickets are being escalated, but then there is never a response or resolution. I usually love Shark products, but this one needs a lot of work.
Review by Not Weak on SharkClean.