You need to tell us it doesn’t work! – Guardian Connect US Review

Although I have other issues with this and other health care companies, to be fair, my review is just going to mention the app itself: Generally speaking, the app is well-designed and works as it is supposed to. After getting the app (and the CGM it goes with) I was mostly frustrated with the CGM, its battery life, and other details of which I was not aware before purchase. The app itself generally worked. However, after multiple updates from Apple (currently iOS 13.3), the app seems to permanently disconnect from the transmitter whenever the phone turns off. This has caused me to waste the sensor on at least two different occasions now. I understand that the makers of the app do not control Apple’s update process, but it is imperative that an app representing such an investment in physical equipment be responsible enough to communicate the fact that the app no longer works as expected to their customers! I have received notices from Medtronic about other issues, so I am confident that they could reach out to me. I also have recently purchased another set of sensors, so I am confident that some information could have been shared at the point of sale. A notice as you open the app that it may not work is not enough, especially when you have no indication from Apple or Medtronic that the software necessary to run this Bluetooth-based app will be affected by updating! To summarize, this app has the ability to make our yearly investment of thousands of US dollars a complete waste. As such, Medtronic must take responsibility for it at a higher level!
Review by josephpalmer on Guardian Connect US.