Good game, nonexistent support – Word Trek - Word Block Puzzles Review

I’ve had this game for a long time and have twice reached the end of the available levels (I’m currently waiting for new ones, but I do the daily puzzles and whatever other limited-time things they have, in order to accumulate coins and spins for when the next batch of levels arrives), and always enjoy playing it. But the customer support, like most offshore support, is horrible. A recent update caused the game to issue false “this puzzle is now unsolvable” messages (i.e., I could solve it if I just ignored the message and kept going), and when I reported this their response was “we’re sorry you’re stuck, but every level has a solution so keep trying”. The latest issue I’ve had is that I’ve reached 100 spins and it won’t go beyond that, so for example if I do the daily puzzle and get a reward of 15 coins and 2 spins, I really only get the 15 coins. I’ve asked twice now why the game imposes this limit but they haven’t responded at all. So by all means download this game and enjoy, just don’t expect anything from the company. ——- Latest update (12/30/19): None. Been waiting almost a year (more than a year? I’ve lost track), no new levels. I guess they don’t plan to update it anymore. ?
Review by MumpsProgrammer on Word Trek - Word Block Puzzles.