Not connecting – SharkClean Review

When trying to pair device from app. After pressing the left and right button together. The app says try again and that you must input password when prompted. It never prompts for a password to connect to wifi. I have the most updated version of iOS. Please advise. Thanks. Update: **no one has responded. Robot still unable to connect to wifi.** *We had another Shark Ion Robot that connected to wifi and App just fine with no problem. We had to send it back because of mechanical issues. Now it sounds like we’ll have to return this one because of software issues. Won’t be getting a third Shark Ion Robot.*
Review by DADAROBOTO on SharkClean.