Amazing games!! WORST customer support. – THE ALCHEMIST CODE Review

So we wont lie this basis of this story is I’m a fool and I forgot to link my account. So at the end of the day yes, this whole ordeal is in fact my fault but people make mistakes. So we got ride of my old iPad and I forgot to link my game long story short I wanted to play and realized I didn’t remember whatever bogus name I made my player name. So I send in a request and I get “Willie” I tell him everything, my team leaders name, who’s on my team, levels, enlightening statuses, send him RECEIPTS of past purchases because I save weird things like that. But nope... they can’t help unless you know your exact player name, 5 names off your friends list (wwhhhaatt?!!) or a grouping of random numbers they call a friend ID. I’m sorry, I know at the end of the day it’s my fault but I mean I had order numbers from my purchases?! You can’t look that information up? Find out to what account it when to and quiz me on what going on in their? You can look up accounts on past purchases at a JCPENNY and you’re telling me you can’t do that when your a company that literally creates games on even more advanced TECHNOLOGY than a RETAIL STORE. Super disappointed because your games are amazing. Oh well. Nothing like losing a loyal customer.
Review by SiennaMSimmons on THE ALCHEMIST CODE.