DO NOT UPGRADE TO THIS APP!!!! – Harmony® Control Review

I’ve had my Harmony Hub and remote for an uneventful four years that worked fine. I just decided several pieces of A/V to 4K and when I tried to revise my remote and hub, it’s been a complete disaster. Where do I begin: First, Logictech eliminated the web-based tool I originally used to set up my system. Now they expect you to rely solely on the iOS app. There is no customer service number or even chat support from this company to help you. An unacceptable concept as we approach 2020. Whomever approved putting the latest app into production should be help fully accountable. IT DOESN’T work! I’m a degreed engineer an even tried to manually add the IP Address and manually enter the hub. The app enters an infinite constantly asking you to log in. I get the sense they’d rather have you buy their latest equipment rather than provide support. THIS IS HANDS DOWN THE WORST CUSTOMER SUPPORT I HAVE EVER COME ACROSS. Hey Peter - before you try your B/S reply to have me e-mail you and your supposed “tech support” - let the record show I’ve already e-mailed everyone with NO RESPONSE! #Logictechsucks #logictechishorrible
Review by DisgustedWithLogitech on Harmony® Control.