Extortion by indigo – IndiGo | Flight Booking App Review

We booked a ticket under students criteria where indigo states that it provides a 25kg baggage per student. We selected students did the tickets and when we reached the check in counter we were told that we aren’t booked under student even though we had all our student ids. We kept requesting them to somehow accomodate us or give us a different flight if not this but they weren’t helping us in any way and were asking us to make a payment of 8000 rupees when the two tickets cost us 7800. On telling them that we cannot afford it they asked us to call our parents to pay the excess baggage fee. As our parents dont stay here, we briefed them about our situation that we had no money. The indigo manager at guwahati airport kept smiling and said I cannot do anything about it . That is not my problem. She asked us to take out 20 kgs and carry it if we cannot pay the excess baggage fees. They asked us to put 20 kgs in carry on baggage even when we did not have any luggage to put the 20 kgs. They told us to arrange it somehow and that it was not their problem. We are entitled to 50 kgs per student fare and they kept demanding money for the extra 20kgs by charging us normal fare for 30 kgs. Very disappointing behavior by the airline. I would give you 0 stars if i could, but 1 is the least it allows me. Pure extortion scheme by indigo. This is extremely filthy behavior. They wasted our time and did not even pay the cancellation fees or refunds by engaging us for 2 hours and then telling us that cancellation fees can only be done before 2 hours of the flight, even though we had arrived much earlier.
Review by Swati123456 on IndiGo | Flight Booking App.