Double charged and failed to cancel subscription – Verizon My Numbers Review

Double charged my account. Verizon reps were not familiar with this app or how to problem solve a recurring subscription. Tried to fwd calls and its not an option. Cannot have the calls go to my regular dialer like other apps. Wanted Verizon instead of others for more security and privacy. Oxymoron maybe. But places like Bob’s VOIP Second Line just don’t make me feel very private. I wanted to forward the calls to my office when I am off work, but this service does not recognize *72 commands as valid. Not like a real phone line does. Cannot turn off the voicemail either, it can only be reset to default greeting. Verizon doesn’t treat this number like a true second line, if it did many of these options would be available. For 5 more dollars a month (20) I can have a whole second phone and put it away when I am not working then not have to worry about forgetting to turn off notifications and such. I would only use this My Numbers app if it were $8 a month instead of $15. There are many cheaper options for those of you not so concerned about client privacy. I prefer legit establishments for that reason and so wont use those $5 cheapies! Also, ringtone and call quality fluctuates in volume during incoming calls and live calls.
Review by klkaplan on Verizon My Numbers.