Incomplete App for incomplete customer service – Trip.com: Book Flights, Hotels Review

You can’t enter payment information before booking to make it easier. You also can’t use Zhifubao, the most common form of paying for anything in China, more widely used than Apple Pay or Visa. The APP says you can book available seats on trains, but when you try to pay it says there are no seats because it doesn’t update properly. Buying flight tickets is not instant booking and you might not get the price or flight. If you run into problems with the hotel you book at, for example it is advertised but it doesn’t allow foreign customers or the hotel is not as described or pictured, they are not properly responsive. Fees for some bookings, such as trains, are higher than elsewhere. They charge you the points you earn for different reasons such as getting a proper receipt. This APP is best used for hotels, which can be lower than others and for finding out flights prices before buying direct. If the flight price is lowest here, then it can be a gamble. If you call the number they give in their response, they will not transfer you to someone with the power to properly respond to their issues, instead they will tell you that talking to such a person is impossible . I posted this originally on a Friday night and received a response on a Sunday in the middle of the night when no one with such authority would be working. That itself should tell you the kind of lip service you can expect to receive if you have a problem! They respond that they are new. Trip.com only renamed themselves from C-trip, which is not new! I used them ten years ago! Same bad customer service and excuses then! Lying and saying they are new when they aren’t, well you make the choice on how you feel about that!
Review by TiggerDat on Trip.com: Book Flights, Hotels.