I paid! Treats me like I haven’t. – NYer Print Edition Review

I’m a repeat subscriber. I paid for another year 2 months ago. Every time I login there’s an icon in the corner that says “renew.” It used to actually view me as a subscriber. And I also used to be taken to the app- NEVER now- not once since renewal. Why even have an app? The advantage should be that you don’t have to continually login. Online “customer service” has constant error messages. I’m ditching it & getting a refund.
Review by mmbrownie on NYer Print Edition.