Does not let me sign in – Focus on the Family App Review

I’ve reinstalled this app many times hoping it will work. It tells me the credentials are invalid when I try to sign in. Yet it’s the same email and password I use to purchase books from the website. I then push the forgot password button but i never have received an email to change a password even in the junk mail. I’d really like to be able to use the app so I can download the programs and listen while driving. Thank you
Review by listening issues on Focus on the Family App.