Got charges in error and not refunded – Up Sign Down Review

Their support is non existent. I got charged for a sign installation ordered by another agent in my office. They acknowledge the mistake and asked me to reach out to the installer. Even though they were the ones who charged me. Installer sent me back to them saying that he got the order and fulfilled the order. Duh. They have no process for refunds in place. They acknowledged it was wrong but had no way to refund the charge. Then they charged me a second time. I’ve waited months for this to be resolved before posting this review. My advice, get the phone numbers for the installers and work with them directly. An app like this is certainly needed for Realtors but I will not trust this one again.
Review by JPXer on Up Sign Down.