I need some help – My Etisalat UAE Review

I first had a problem with activating my SIM card. I have an I pad pro so it supports SIM cards. I went to an Etisalat outlet to buy a SIM for my I pad and the man said it would activate within 2 hours but it’s been already a day and it’s still not activated. I checked on google what to do when it does not activate and it said to download the Etisalat app and there will be a button stating “activate your eSIM” but it clearly doesn’t. I went on the app and it’s just a shop. I’m am really confused. I am in need of assistance.
Review by Hdjdjdjfjjfjfhfh on My Etisalat UAE.