I really want to love it but... – Transcribe - Speech to Text Review

Uploaded 4 interviews and the transcripts are BEAUTIFUL! I really want to give them 5 stars but I’m unable to upload anymore interviews, even though I have a PRO account and I also paid (accidentally) for 20 hours. I emailed multiple times and I only got one response. PLEASE, could you please support? It would make a world of a difference.
Review by @MartinezEfra on Transcribe - Speech to Text.