When I have an issue, I’d like to be heard – Bolt: Request a Ride Review

I’ve been using bolt for sometime now and has never had issues before. Drivers are accommodating and kind. This time, not so much. The driver was rude and did not accept to driver my cat and I to the vet. The cat was in her carryon bag, so no damage to the car would happen. Firstly, no where on the app does it state that I need to indicate about transferring an animal and call the driver before hand. Secondly, if there is a guideline, than I believe it’s up to the company and the driver to ensure his/her profile indicates that they do not transport animals. I reached out to support as the driver rudely drove off and inputted “did not show”, whole he simply left. Got charged and support gives me guidelines vs working on a solution. Not cool!!!!!
Review by Anastasiia Pro on Bolt: Request a Ride.