Ancient UI – AT&T Mark the Spot Review

I’m glad this app exists, so problems can be reported in. For those complaining that they report problems and it never gets fixed: giant companies like ATT respond to number of customers reporting issues. If the same customer reports the same issue every day for a month, that’s not as effective as 30 different customers reporting over a month. Form a call tree: you report, then you call some of your neighbors with ATT, who then report and call more neighbors, etc. (If you’re rural, well... you’ve got what you’ve got.) My beef with this app is just that the User Interface hasn’t been updated since it was released in 2009... 10 years ago. It still looks like my phone did then! It never followed the major UI overhaul redesign of iOS 7, nor any of the refinements since then. This is amateur hour, and likely because it was first developed not using the proper tools, and now it can’t be easily updated. Use Swift, gang. Do it right. If that means starting from scratch then do it. Look, ATT: this app represents your brand, and what it says now is old, out of date and out of touch. It says lazy. It says - the irony - that things at ATT never get fixed. Is that the brand message you want to send??
Review by FM_M on AT&T Mark the Spot.