An has-been app/buyer beware – Egnyte Review

I once touted this app as a must have for small businesses, but it’s only current worth is to recommend it to your competitors so they spend valuable resources working with Egnyte tech support. The app and its “upgrades” have degraded significantly over the 2 yrs we’ve been customers. I’m currently traveling, I can’t get to Wi-Fi for my laptop, my app is frozen updating the file server (Egnyte side issue), and I have a client requesting information I can’t get to yet. I’ve deleted and reinstalled the app to no avail. I’ve spoken to tech support, they just pushed it up (or down) the chain of command. 6 hrs and no update, no response. He’ll, if it’s something I’ve done, I’ll give a glowing review, but how do I know when there is no communication. If you don’t need the mobile app, the desktop version works about 95% of the time and I can recommend it, but proceed with caution. You’ve been warned. 2 stars because of desktop.
Review by A. Richard on Egnyte.