Dashboard always shows HOV off – NC Quick Pass HOV Review

Have the app installed on two different iPhone XS. Even though the declarations page shows that HOV has been confirmed and status is green the dashboard always shows red HOV OFF on one of the iPhones. The other iPhone shows green on the dashboard and the timer. I tried deleting the transponder and reading it. I also deleted the app and reinstalled but no change. The status on the dashboard only changes on one iPhone the other one always stays red.
Review by pilot1620 on NC Quick Pass HOV.