Can’t log in – LegalShield, Law Firms On Call Review

I can’t log in to my account on the app. Same user name and password used on my computer doesn’t work here. Why? Also, I can’t link my account to the forms/ shake website using my member ID# either. Very frustrating. Why have this if I can’t even use it? I’ll change my review once things change. Until I can use the app, I can’t give it a positive review.
Review by joeymc1984 on LegalShield, Law Firms On Call.