Resmed just doesn’t care – AirMini™ by ResMed Review

The AirMini hardware is very nice. But this app has serious problems. First, it assumes that you never sleep past 11:30am in the time zone in which you live. So, if you sleep in or, worse, travel to a new time zone, your sleep gets split into the day before and the day after. And, of course, no one is going to travel with a device designed specifically for travel (sorry if my sarcasm doesn’t get through here...). Oh no. This could so easily be fixed, but Resmed refuses to fix this obvious problem. Second, if you also one of own Resmed’s home CPAP machines and register them both with Resmed, you’d reasonably expect Resmed to combine the data of both together for insurance purposes. (Insurance won’t pay for a new home one when it breaks if you’ve used it for less than 70% of the time.) Resmed doesn’t even report this data to my doctor! So any nights you spend traveling don’t count for insurance purposes. This could be quite dangerous if one travels a lot but can’t afford to buy one’s own device because Resmed stupidly refused to include the sleep data during travel in their insurance report. Again, this is an easy fix, but Resmed isn’t doing anything about it. I’ve notified Resmed of both problems multiple times over a period of more than a year, but they refuse to fix these obvious and easily fixed problems. Indeed, Resmed’s tech support is spectacularly bad. It is physically impossible to get hold of a human, email yields no response at all. You should consider another company’s devices and apps. Other companies have solved these simple problems. Edit: Thanks to the Resmed rep for the reply, which simply confirmed my criticisms, which, by the way, can’t be overcome by anyone but Resmed (believe me; I tried!). The fixes required are easy. If Resmed spent the time fixing these issues instead of responding to criticisms, their product could improve, rather than remaining badly flawed. At least they’re reading the criticisms. It’s a start...
Review by BD35 on AirMini™ by ResMed.