Not satisfied with how Google handle outage – Google Fi Wireless Review

I missed several phone call from uber and I received no notice via email or app. So I have to figure out there is outage by myself. I called customer service and waited for a long time. She told me there is no outage and we spent a long unnecessary time to know there is an outage. There is non ETA either. It is not a very good way for customer at least I should get an email so that I can reduce my loss.
Review by Fushimi Y. on Google Fi Wireless.