Very disappointing. Jumped the shark. – MARVEL Puzzle Quest: Hero RPG Review

(New update: I’m 2-for-60 in my last 60+ legendary token draws. The odds are supposed to be approximately 1:7, so you can do the math and see that this is exceedingly unlikely if the game is fair and on the up and up.) Remarkably, this game has gotten worse and worse regarding stability over the last three years. This game was a hidden gem four years ago, was an excellent game three years ago, and was a pretty good game two years ago. The game has became so bad that they lost their long time community manager, and the forums were overrun with valid complaints and frustrated people who are giving up the game. Customer support for this game is worse than nonexistent. If the game is buggy, expect it to impact you negatively. If you have technical difficulties around an item not showing up in your inventory, do not expect any help. The game continues to raise the level of characters introduced, which means in game currency inflation has gone wild, but the long time entrenched players are still the only ones that stand a chance of winning any of the major prizes. The game has an alliance concept, which means that in order to get the best rewards, you have to join an alliance with very active players. In a completely non-fun meta game, you can go around forums and find which alliance you should join to maximize your game time ROI. At one point this was a five star game for me, albeit with bugs, balance and alliance issues. At that time, there was a community manager who intervened when I had some unpleasant customer support issues, and the game was reasonably balanced, fresh, and fairly bug free. People who didn't want to pay to win could still have a lot of fun. When I was spending money, my chances of getting a legendary 5* character were in the ballpark of 1:7. That’s the published odds. Now that I don’t spend money, my last well over 60+ tokens for latest legendary and classic legendary have seen only two 5* characters total. Even the “RNG” is tilted to encourage pay to win. In its current format, the game is trying to milk as much money out of the new players, and long time players, as possible. The VIP system means that for $10 a month you can (maybe) be remotely competitive trying to keep up with others in this free to play game. In short, stay away.
Review by peteer01 on MARVEL Puzzle Quest: Hero RPG.