Horrible Money hungry company – Maven – Car Sharing Review

DO NOT RENT A CAR FROM THIS COMPANY. I have been driving a maven car well over a year after an accident. Easy way for me to make extra money on my own time. Recently they have been extremely high on prices charging almost 400 a week, 379 to be exact not including full coverage. When you are not able to pay on time they will shut down the car then they will send you a email stating if you don’t pay, they will tow the car then they will charge you 250 for another key and 500 for towing service on top of your balance. They will not unlock the car until the balance is paid in full.Being that I have been a loyal customer and have never tried to get out of paying I’m highly disappointed in their method. They have poor customer/ company communication. Even if you try to call and tell them that you’re having issues(I personally had a death in my immediate family)you’ll just be connected to a office outside of your maven gig rental location and all they will tell you is, “ it’s up to the Manger at a specific location.” They will let you know they’re writing it in your “notes” but can’t guarantee anything. They is no direct number for you rental location and they will only contact you via email in which you can reply unless it is specifically from an employee inside. Then when they unlock the car it takes almost four hrs for you to be able to drive it. Another issue is the car itself. When you get a car you can only keep it for a while until you have to exchange it. Almost everytime I’ve gotten a car I immediately had to take it to get something fixed, had to go get an inspection, clean, or vacuum it myself. Poor service, no customer relation at all, I’ll advise nobody to rent from them.
Review by Ebonyynboe on Maven – Car Sharing.